At SureShiksha, your privacy—and your child’s safety—is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information.

By using our platform, you agree to the terms outlined below.

1. Information We Collect

We collect information in two ways:

1.1 Information You Provide

• During Signup: Parent/guardian name, contact number, email ID, student’s name, class, and school details.
  
  
• Payments: Billing information (processed via secure third-party gateways).
  
  
• Support: Any additional details you share when contacting us.
  
  

1.2 Information Collected Automatically

• Device and browser type
  
  
• IP address
  
  
• Time spent on pages, interactions, and preferences (via cookies and analytics tools)
  
  

2. How We Use Your Information

We use the information to:

• Create and manage user accounts
  
  
• Schedule and personalize classes
  
  
• Communicate important updates and promotions
  
  
• Improve platform functionality and content
  
  
• Ensure safety and monitor class behavior (if recorded or monitored)
  
  

We do not sell or rent your personal data to any third parties.

3. Data Security

We implement strong technical and organizational measures to protect your information, including:

• SSL encryption
  
  
• Secure server hosting
  
  
• Limited access to user data internally
  
  

4. Children’s Privacy

SureShiksha complies with COPPA and other child protection laws.

• We collect only essential student data with parental consent.
  
  
• No student is allowed to create an account independently.
  
  
• Data related to children is handled with the utmost care and used only for educational purposes.
  
  

5. Third-Party Services

We may use trusted third-party services for:

• Payment processing (e.g., Razorpay, Stripe)
  
  
• Video conferencing (e.g., Zoom, Google Meet)
  
  
• Analytics (e.g., Google Analytics)
  
  

These services have their own privacy policies, which we recommend reviewing.

6. Cookies & Tracking

We use cookies to enhance your experience, track performance, and understand usage patterns.

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain personal data only for as long as it is necessary:

• For providing services
  
  
• As required by law
  
  
• To resolve disputes or enforce agreements
  
  

8. Your Rights

As a user, you can:

• Access the information we hold about you
  
  
• Request correction or deletion
  
  
• Withdraw consent or unsubscribe from communications
  
  

Email us at privacy@sureshiksha.com for any such requests.

9. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised effective date.

10. Contact Us

For any questions or concerns about this policy, contact us:

📧 privacy@sureshiksha.com
47/48 First Floor Street No –  23,  Gautam Colony, Narela, 110040, Delhi